Exchanges & Returns:
Purchases maybe exchanged or refunded 10 days from the original purchase date. The item must be accompanied with the original sales slip. The item must be unused and unworn, and in its original condition, in the original gift box and packaging, with all warranty cards, explanation booklets and designer tags and labels intact. Sale items, special order modified and custom pieces are not returnable or exchangeable.
Refunds are paid in the same manner as the original method of payment made on the original purchase, with the exception of cash. Cash will be refunded in the form of a check within 10 days.
Gift certificate recipients will be issued a store credit only. Gift certificates are not redeemable for cash. Store credits are non-refundable, except in the form of a gift certificate.
Layaway Policy:
1. Layaway purchases must have a 20% down payment.
2. A minimum payment must be made weekly as agreed upon and scheduled. We will hold the item for up to 90 days.
3. If three payments are missed, the item will be returned to stock and all monies will be issued in a form of store credit only.
4. Layaways can be extended for a longer period than the 90 days with special arrangements at the time of purchase.
5. Sorry, no refunds on layaways or special orders, store credit only.
Special Orders:
Special orders are not returnable and no refunds or exchanges can be made. Special orders require a 50% down payment with a non-refundable deposit.
Jewelry Repair:
Our expert technicians do our jewelry repairs on the premises. All repairs are guaranteed for one full year for the same repair, unless otherwise noted.
Every repair job is different and what our guarantee covers and does not cover is explained as follows:
Excessive wear and exposure to chlorine and household chemicals voids any guarantees.
Watch Repair:
We offer a one full year warranty, which excludes any damage or rusting caused by water, moisture or liquids of any kind and excessi
