Frequently Asked Questions
How can I place an order?
- Visit our website and browse our jewelry collection.
- Click on the desired item, select the options (if applicable), and click "Add to Cart."
- Review your cart and proceed to checkout to complete your order.
What payment methods do you accept?
- We accept major credit cards, such as Visa, Mastercard, and Discover.
- We do NOT acccept American Express.
How long does it take to receive my order?
- Please allow 7-10 business days receive an online order.
- Shipping times vary depending on your location, orders typically arrive within 5-7 business days.
Can I track my order?
- Yes, once your order is shipped, you will receive a tracking number via email.
- The tracking details will also be available on your Morin Jewelers web account.
- You can use the tracking number to monitor the progress of your package through our website or the shipping carrier's website.
Do you offer returns or exchanges?
- Yes, purchases may be exchanged or refunded 10 days from the original purchase date.
- Learn more about our exchanges & returns.
How do you pay with the Iddeal Credit Card?
- Once you get approved from Iddeal, you can send us your Iddeal Credit Card numbers to pay for your jewelry.
- We will process the payment on our system and notify you once your payment went through.
Are your products made from real materials?
- Yes, we use high-quality materials such as sterling silver, gold, gemstones, and diamonds in our jewelry.
- Each product description provides detailed information about the materials used.
Can I customize a piece of jewelry?
- We offer customization options for almost all jewelry items.
- Direct to the Customize Jewelry page to create your custom piece of jewelry.
How do I care for my jewelry?
- We provide Jewelry care instructions with each purchase to help you maintain the beauty of your jewelry.
- General guidelines include avoiding exposure to harsh chemicals, removing jewelry during physical activities, and storing it in a safe place when not in use.
How can I contact the Morin Jewelers customer support team?
- You can reach our customer support team by emailing robert@morinjewelers.net or by using the contact form on our website.
Do you offer Lab Grown Diamonds?
- Morin Jewelers proudly presents an exquisite assortment of breathtaking lab-created diamonds, meticulously crafted to possess identical physical, optical, and chemical attributes when compared to their natural diamond counterparts.
- Yes! Our website and showroom share a live inventory. Many of the items will be available in our Southbridge, MA showroom.
Are all the items shown on your website available in your showroom?
- No, there are some instances where an item shown online is not available in our showroom location.
- This may happen because we do not catalog our items, meaning we purchase a small quantity and when the item is sold out, we do not always re-stock the item.
Do you buy loose diamonds?
- Loose diamonds are most commonly purchased to be set into an engagement ring or other diamond jewelry.
- You can buy a loose diamond for any circumstance whether it be for a custom piece of jewelry or for an engagement ring.
Is your packaging discreet? What does the box look like?
- Your order will arrive in unmarked packaging to keep its contents a secret.
- We can ship your order to your office or a specific location to be held for pick up, or wherever you desire.
Will I be charged tax on my order?
- Please note that US sales tax requirements may be subject to change due to the recent Supreme Court ruling on sales tax.
- Morin Jewelers collects sales tax on orders shipped to addresses in Massachusetts.
Do you offer financing options?
- Yes! Morin Jewelers is proud to offer flexible financing to all of our customers.
- Morin Jewelers offers the Iddeal Credit Card and Affirm financing options for all jewlery purchases.
Can I buy a setting without buying a diamond?
- Yes! We offer our settings available as a stand alone on site, providing you the freedom to select your own center stone for the perfect ring.
Do you offer international shipping?
- No, unfortunetly at this time, we do not ship our jewelry to international locations.
How do I determine my ring size?
- Morin Jewelers offers ring sizing services in-store.
- To schedule an appointment to find out your ring size, contact us for a free appointment.
Can I purchase a gift card for someone?
- Yes! Search for gift cards on our website or purchase a hard copy at our store in Southbridge, MA.
What jewelry services do you offer?
- Morin Jewelers is proud to offer the following jewelry services:
- Cleaning & Inspection
- Corporate Gifts
- Custom Designs
- Eyeglass Repair
- Financing
- Gold & Diamond Buying
- Jewelry Appraisals
- Jewelry Engraving
- Jewelry Repairs
- Jewelry Restoration
- Pearl & Bead Restringing
- Ring Resizing
- Tip & Prong Repair
- Watch Battery Replacement
- Watch Repairs
How do I place an order with engraving?
- Submit a jewelry engraving form with specific details on how you would like your engraving to be.
- Call our store to place a special engraving order or visit our store for a personalized experience.
Can I request a specific design that is not available on your website?
- Yes! Contact our customer support team to request for specific jewelry.
Are your gemstones ethically sourced?
- Yes, we are committed to ensuring that all our gemstones are ethically sourced.
- We have established stringent standards and work closely with trusted suppliers who adhere to ethical practices.
What warranty or guarantees do you offer on your jewelry?
- Learn about our warranties on our website.
How do I create a wish list?
- Learn to create a wish list on our website.