Frequently Asked Questions

You can order three ways:

• Online — browse our jewelry collection, choose any options on the product page, select Add to Cart, then review your cart and check out.
• By phone or text — call or text us at (508) 764-7250 and we will help you place the order.
• In the showroom — visit us at 409 Main Street in Southbridge, MA.

Yes. Once your order ships you will receive an email confirmation that includes payment and tracking information. The same details are saved in your Morin Jewelers account under Order Lookup.

If you would rather not look it up yourself, call or text (508) 764-7250 with your order number and we will send the tracking information to you.

Any applicable sales tax is calculated during checkout and shown in your order total before you confirm the purchase, so there are no surprises after the fact.

If you have a question about the tax on a specific order, call or text us at (508) 764-7250 and we will walk through it with you.

Yes. Morin Jewelers gift cards are available online and in the showroom, and they let the recipient choose exactly what they want.

Please note that gift certificate recipients are issued store credit, and gift certificates are not redeemable for cash.

It takes about a minute, and it is free:

• Log in to your account, or create a new account.
• Browse the jewelry showcase until you find something you love.
• On the product page, select Add to Wish List.
• Share your list with a partner, family member or friend so they know exactly what you like.

Yes. Morin Jewelers sells fine jewelry made from genuine materials, including sterling silver, 10k, 14k and 18k gold, platinum, natural gemstones and diamonds.

Every product description on our website lists the specific materials for that piece, and our GIA Graduate Gemologist evaluates jewelry in house.

Yes. We carry a full assortment of lab grown diamonds, which share identical physical, optical and chemical properties with natural mined diamonds.

You can compare lab grown diamonds and earth mined diamonds side by side in our diamond search, or see both in person in Southbridge.

Yes. We buy loose diamonds and diamond jewelry, which can help offset the cost of a diamond upgrade. We also buy gold jewelry in any condition for a cash payout or in-store credit toward a new piece.

Bring your pieces to the showroom for an evaluation by our Graduate Gemologist.

Yes. Our engagement ring settings can be purchased on their own, which is a good option if you already have a diamond or an heirloom stone you would like to reset.

Browse settings for your stone, or use our ring builder to pair a setting with a diamond. Bring your stone into the showroom and we will confirm that it fits the setting you have chosen.

Morin Jewelers is committed to conflict-free diamonds and to gemstones sourced with social and environmental responsibility in mind. Where possible, we also prioritize eco-friendly materials such as recycled metals.

Our direct access to the Antwerp, Belgium diamond exchange gives us visibility into the diamonds we buy, and we are glad to talk through the origin of any stone you are considering.

The most accurate way is to stop by the showroom and have your finger measured in person. All of our rings are listed in standard US sizes.

If you are measuring at home, a few things help:

• Measure the hand the ring will actually be worn on — your dominant hand is usually slightly larger.
• Wider bands fit more snugly, so compare against a ring of similar width.
• Measure at the end of the day, when your finger is at its normal size and temperature.
• With a larger knuckle, measure both the base of the finger and the knuckle, then choose a size in between.

Our ring sizing guide includes a full international size chart, and if the fit is not right we can resize most rings.

We include detailed care guidelines with each purchase. As a general rule:

• Avoid exposure to harsh chemicals, including chlorine and household cleaners.
• Remove jewelry during physical activity.
• Store pieces safely and separately when they are not being worn.

We also recommend a professional cleaning and inspection every six months. That check keeps prongs and settings secure, and it is required to keep our jewelry warranty in effect.

Repairs and services are performed on-site at our Southbridge workshop. They include:

• Cleaning & inspection and jewelry appraisals
• Jewelry repairs, restoration, ring resizing and tip & prong repair
• Custom design and engraving
• Pearl & bead restringing
• Watch repairs and battery replacement
• Gold & diamond buying, jewelry insurance and corporate gifts

You do not need to have bought the piece from us — we regularly work on jewelry purchased elsewhere or passed down through a family.

Yes. We offer customization on almost all of our jewelry, and our design work is done in house. The process runs in three stages:

• Consultation & sketch — we talk through your idea and put it on paper.
• 3D CAD rendering — you see the piece before it is made.
• Setting & finishing — our bench jeweler builds and finishes the piece.

Yes. If you have something specific in mind, we can handle it as a special order or design it for you from scratch. Bring in a photo, a sketch or simply a description and we will tell you what is possible.

Please note that special orders require a 50% down payment, the deposit is non-refundable, and special order and custom pieces are not eligible for return or exchange.

Add your engraving details in the order options section during checkout, or call or text (508) 764-7250 after placing your order so we can confirm the exact wording, lettering style and placement before any work begins.

We engrave monograms, dates, company logos and inscriptions on almost any piece — including items you bring in yourself. Stop by for a free estimate.

Engraved and personalized items are not eligible for return or exchange, so it is worth double-checking the spelling with us.

• Jewelry purchases — all fine jewelry is covered by our quality guarantee and limited warranty. Custom work and jewelry created in house is guaranteed free from defects in workmanship and materials for five years. To stay eligible, the piece must be inspected by our store or another authorized representative every six months.
• Jewelry repairs — guaranteed for one full year for the same repair, unless otherwise noted.
• Watch repairs — covered by a one year warranty, excluding damage or rusting caused by water, moisture or liquids.

Excessive wear and exposure to chlorine or household chemicals voids these guarantees.

We accept major credit cards including Visa, Mastercard and Discover, along with financing through Affirm and the Iddeal Credit Card.

We do not accept American Express.

Yes. We offer flexible financing through the Iddeal Credit Card and Affirm, with plans available up to 60 months — including 6 and 12 month interest-free options, and 24 to 60 month plans at 9.99%.

Our financing page includes a calculator so you can estimate a monthly payment before you apply.

We also offer layaway: 20% down, weekly payments as scheduled, and we will hold the item for up to 90 days.

Once you have been approved by Iddeal, please visit our showroom to complete your payment. We do not accept Ideal Credit Card payment via online, you must be present to use this option.

Items already in our showroom inventory ship the same business day when the order is placed before 4:00 pm Eastern. Everything else ships within 2 to 3 business days. Transit time then depends on the method you choose:

• Ground shipping — $9.99 within the United States.
• Overnight shipping — $49.95, delivered the next business day.
• Free in-store pickup at 409 Main Street, Southbridge. We text you when your order is ready, and we will even bring it out to your car.

Shipping is free on orders over $100 within the United States, and all orders travel via USPS, UPS or FedEx.

Not at this time. We currently ship within the United States only, and we are unable to ship to P.O. boxes — please provide a valid street address for delivery.

Yes. Orders arrive in unmarked packaging so the contents stay a secret. If you are planning a surprise, you have a few more options:

• Choose free in-store pickup and collect the piece yourself.
• Ship to an alternate address, such as your office. We only ask that the address is on file with your credit card company — call the number on the back of your card to add it.
• Request free gift wrapping and a handwritten note in the order options section at checkout.

Purchases may be exchanged or refunded within 10 days of the original purchase date. Items must be unworn and in their original condition, with the sales slip, gift box, packaging, warranty cards and designer tags intact.

Before sending anything back, call (508) 764-7250 or email robert@morinjewelers.net for a return authorization number. Packages arriving without an RA number on the outside of the box will be refused.

Sale items, special orders, custom pieces and personalized items are not returnable or exchangeable. If a piece is defective, you may exchange it within 30 days of receipt.

Absolutely, and we would encourage it. Our website shares real-time inventory with the showroom at 409 Main Street in Southbridge, MA, so most of what you see online is available to view on site.

Walk-ins are welcome during store hours, or book a time if you would like an unhurried appointment with a jeweler.

Most of them. Because our website shares real-time inventory with the showroom, the majority of items shown online can be seen in person the same day. Some pieces are ordered in for you rather than kept in the case.

If you are making the trip for one particular piece, call or text (508) 764-7250 first and we will confirm that it is here and set it aside for you.

However you prefer to reach us:

• Call or text (508) 764-7250
• Email robert@morinjewelers.net
• Send a message through our contact form, or use the chat feature at the bottom right of the screen
• Visit us at 409 Main Street, Southbridge, MA 01550

Store hours are Tuesday through Friday, 9:30 am to 5:30 pm, and Saturday, 9:30 am to 3:00 pm. We are closed Sunday and Monday.