All fine jewelry is covered by our quality guarantee and limited warranty. Custom jewelry is guaranteed free from defects in workmanship and materials for one year, repairs are guaranteed for one full year, watch repairs carry a six-month warranty, and defective items can be exchanged within 10 days of receipt.

One year, against defects in workmanship and materials. Excessive wear and exposure to chlorine or household chemicals void the guarantee. See how custom design works.

Yes. A professional cleaning and inspection every six months is required to keep our jewelry warranty in effect, and it keeps prongs and settings secure. You can also stop in anytime for a complimentary inspection of your prongs and settings, no appointment required. Cleaning & inspection.

Every repair is guaranteed for one full year for the same repair, unless otherwise noted. Every job is different, so we explain what the guarantee covers and does not cover for your piece. Repairs are done on the premises at our Southbridge bench. See our jewelry repairs.

Yes, by a six-month warranty. It excludes any damage or rusting caused by water, moisture or liquids. See our watch repairs.

Excessive wear and exposure to chlorine or household chemicals void our guarantees, and watch repairs also exclude damage or rusting from water, moisture or liquids. To protect your jewelry, avoid harsh chemicals, remove it during physical activity and store it safely and separately. Jewelry care guide.

Gemstones, including diamonds, are sold as-is and are not covered by our defect exchange policy. A prong that is starting to wear is far easier to fix than a stone that has been lost, so stop in for a complimentary inspection of your prongs and settings.

Every item is hand-inspected by our team, but if we missed something you can exchange a defective product within 10 days of receipt, or take in-store credit in an equal amount. Call (508) 764-7250 first to get a return authorization. Read the return policy.

No. Custom, personalized and special-order pieces, and anything built or altered at your request, including ring resizing and diamond upgrades, are not eligible for return or exchange. Custom work is still guaranteed for one year, as described above. Read our policies.

Yes. Jewelry from any retailer is welcome, whether it was bought elsewhere, ordered online or inherited, and our repairs are done on the premises. Every repair we do is guaranteed for one full year for the same repair, unless otherwise noted. See our services.

We recommend insuring your jewelry against theft, damage, loss or mysterious disappearance, and having it appraised every three to five years so its full value is covered. We prepare written appraisals and can guide you on the paperwork an insurer will ask for. Jewelry insurance · Appraisals.